FAQ

Bonus is valid for thirty (30) days from the date of issuance.

Bonus Tracker will expire when the card is inactive for six (6) months; no transactions after six (6) months from last transaction date.

Bonus is the complimentary item that you have earned after making purchases of ten (10) selected items at our restaurant.

Bonus Tracker is the count of selected items tracked by the system upon purchase and may appear in the Check Bonus page as icon. One (1) Bonus Tracker translates to one (1) item purchased using KRR Card.

KRR Card is a stored value card (prepaid card) that gives you loyalty points, rewards of free items and convenient of cash-less payment at all Kenny Rogers ROASTERS restaurant in Malaysia.
KRR Card can be used to purchase food, beverage and merchandise in our restaurants.

KRR Card can be purchased at any KRR restaurant in Malaysia. The reload amount will be loaded into your KRR Card.

With just minimum RM100, you can activate a KRR Card. The amount will be loaded into your KRR Card and you may start using the card immediately for payment. There is no set up fee or usage fee.

Yes. KRR Card is re-loadable and re-useable. Simply walk in to any KRR restaurant and reload the KRR Card via cash, debit or credit card.

KRR Card can be reloaded with any amount in the multiple denomination of RM10, up to maximum of RM500 at any one time. For a new KRR Card, minimum of RM100 reload is required for activation.

KRR Card offers convenience of cashless payment. With one quick swipe, you can use it to make purchases at Kenny Rogers ROASTERS restaurants. On top of that, you will receive BPoints for every purchase made and the following rewards:

  • 1 complimentary Kenny’s Quarter Meal for every 10 main meals purchased cumulatively.
  • 1 complimentary ½ doz Kenny’s Home-made muffins for every 10 of ½ doz Kenny’s Home-made muffins purchased cumulatively.
  • 1 complimentary soup with every 10 soups purchased cumulatively.
  • 1 complimentary a-la carte side dish with every 10 a-la carte side dish purchased cumulatively.
  • 1 complimentary cake slice for every 10 cake slices purchased cumulatively.
  • 1 complimentary a-la carte whole chicken for every 10 a-la carte whole chickens purchased cumulatively.

Upon registration of your card, your balance reload value will be protected. In the event you have lost or misplaced your card, you can log onto card.krr.com.my to deactivate your card or simply transfer the balance to another card. The balance amount upon deactivation will be protected.

On top of that, you will also enjoy a complimentary Kenny’s Quarter Meal during your birthday month with any purchase.

Just log onto card.krr.com.my and follow the simple instructions to get your card registered. You need the KRR Card with you and a valid email account to complete the online registration.

BONUS can be immediately redeemed or during the next visit without any purchase condition. It will be loaded automatically in the card upon accumulation of ten (10) Bonus Trackers.

We are unable to process payment via KRR Card when system is down/ offline. Purchases will have to be settled via cash or credit card.

It is easy to find out KRR Card balance as follows:

  • Logging onto card.krr.com.my (if you have registered your card)
  • Walk in to any KRR restaurant to ask for a card balance check.
  • Contact the KRR call centre at 03-2119 9888 / card@krr.com.my

Also, purchases transacted via KRR Card will state your remaining card value balance on the receipt itself.

If your Card is registered, immediately log onto card.krr.com.my, log in to your KRR Card account and on Report Loss of Card.  Your card will be deactivated and your card balance upon deactivation will be protected. You can transfer the balance to another existing card or you may purchase a new card and transfer your remaining value balance via the same website.

The payment modes acceptable to reload a KRR Card are cash, debit or credit card only.

Yes, the expiry is 36 months from the last transaction on your Card. So long you continue to use your card, the expiry will keep rolling.

Yes, you can split payment for a transaction using one (1) KRR Card and combine any other form of payment that is accepted at our restaurant.

BPoints will be rewarded for the eventual purchases of food, beverages and merchandise items pay by the reload value.

Yes, you may use more than 1 KRR Card in a transaction.

KRR Card is neither refundable nor exchangeable for cash.